Six feet under can suck it!!!

Ok about an age ago I pre-ordered the a special package with the two True colours LPs on colour and in special sleeves. Six feet under always take forever with pre-orders so I can accept them turning up late but however I can't accept them ignoring my instructions which I always state whenever I order a record; 'Please remove 12” record in inner sleeve from outer sleeve to avoid rips or tears'. But they didn't as a result the top of the sleeves have tears on them. I did email them and got a couple of pissy replies back and when I asked for replacement sleeves they didn't bother replying. Have to say these covers look fucking crap anyway but they look even even worse with tears on them. Thanks a bunch guys!!!